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Standard response SLA is 4 hours from a 2 cm accumulation trigger; commercial accounts on hospital, retail, and emergency-service contracts run on a 2-hour response with continuous monitoring. Open-by SLA on retail means the lot is fully cleared and salted before 7 AM regardless of storm timing. Pre-treatment dispatch starts 24–6 hours before forecast accumulation when Environment Canada confidence exceeds 70 % — brine spread cuts post-storm salt by 30–60 % and shortens clearing time by 25–40 %. The 4-hour number is trigger-to-first-vehicle-on-site; total completion depends on property scale (residential driveway 8–18 min, 5,000-stall commercial lot 90 min–4 hr, hospital campus 4–6 hr with stratified zones cleared in priority order). Every visit ships a GPS-stamped, photo-verified completion report within 30 minutes of crew sign-off.

Residential single-visit pricing runs $79–$129 depending on driveway size, shape, and walkway add-ons. Seasonal flat-rate (12–20 storms covered) is $580–$960 — about 15–25 % cheaper per storm than pay-as-you-go for snowy cities like St. John’s or Saguenay. Commercial per-visit is $0.025–$0.055 per square foot, contract-bound to a 2 cm SLA trigger; properties over 200,000 sq ft quote custom after a property walk. Condo and townhouse rows price per door per visit ($4–$8). Roof clearing runs $450–$1,200 depending on pitch and total square footage. Municipal route contracts bid by tender through provincial procurement portals (MERX, SEAO, BC Bid, SaskTenders). Seasonal-plan pricing locks at season start and is index-protected from mid-winter fuel, salt, and labour price swings. All quotes are firm — no mid-season upsells, no surge pricing.

Yes — ice control is bundled with every commercial snow-removal contract and available as an add-on for residential seasonal plans. The full anti-icing program is layered: pre-storm sodium-chloride brine when Environment Canada confidence permits (cuts post-storm rock-salt application by 30–60 %), straight rock salt at temperatures above –10 °C, calcium-treated salt blends between –10 and –20 °C, calcium chloride pellets below –20 °C, and ADA-compliant urea-based pet-safe blends on hospital and senior-care stair ramps. All salt is AMS-2014 certified, lot-traceable from manifest to spread, and calibrated spreader application is documented in the per-visit photo-proof report with rate-per-square-metre, total kg applied, and ambient temperature at spread.

The two terms are interchangeable in residential and most commercial Canadian practice, with a precise semantic difference in heavy commercial and downtown work: snow removal implies complete removal from the property (plowing to a stack-out pile, then either on-site snow melting or tandem-axle hauling to a municipal snow dump); snow clearing implies clearing snow off the active working surface without committing to a disposal path. For a residential driveway the work product is identical. For a downtown commercial parking deck or a hospital ambulance bay the difference is material — removal may add $250–$500 per tandem load to the municipal dump, or $0.20–0.40 per square foot for on-site melting. snow.ca quotes both scopes line-by-line so the property manager sees the disposal cost separately and can choose based on the property's actual constraints.

Every property is served by a local crew that lives in the city, knows the streets, and reports to a regional dispatch hub. The platform layer handles bookings, GPS tracking, per-visit photo proof, billing, insurance certificates of insurance (CoI), and 24/7 bilingual storm-season dispatch; the local depot handles the actual snow. Your crew is the same crew on every storm of the season — not a sub-contractor chain, not a one-time gig hire, not an anonymous national call centre. The trade-off vs a pure local contractor: same crew familiarity, but with the financial backstop of a national platform ($5M GL minimum, audit-grade documentation, 7-year photo retention for slip-and-fall defence), and the same operating SLA whether your property is in Toronto, Calgary, or Halifax. For multi-property portfolios the depot model means one CoI request, one billing surface, one named property manager who escalates issues directly across every city you operate in.